Shipping Policy

All orders are shipped UPS Ground unless upgraded arrangements have been made.

Shipping is a service we arrange in addition to your order from us but is purchased from UPS. Once the package is turned over to UPS, ownership transfers to the buyer.

We are not responsible for incorrect shipping addresses, misdeliveries, forwarding service errors, weather-related delays, or damages.

If your shipment is lost or damaged in transit, you are responsible for filing a claim at File a UPS Claim.

Residential deliveries are available, however, RUNMARK will NOT be responsible for lost or stolen packages. There will be NO EXCEPTIONS.


All packages shipped by UPS with a value up to $100 are covered by UPS’s maximum liability insurance.

Additional insurance on orders with a replacement cost above and beyond $100 is available for an additional premium and can be quoted with your estimate. Insurance must be purchased upon order submission and can not be added later.

Customer Responsibilities

  1. Carefully and completely review all order details. Confirm the delivery address is correct on your estimate. If there are any discrepancies please notify us immediately.
  2. Incorrect orders or defective items received must be reported within 48 hours of delivery. Custom imprinted items received in good condition are not returnable.

RUNMARK is your proven outsourced marketing department. We offer a wide range of marketing services and promotional products to help your company get noticed and grow, all backed by 30 years of marketing experience. For assistance, please complete our web form or give us a call at 844-545-3481. We are happy to help!

Get Marketing Help Now.

Give us a call at 844-545-3481 or complete the form at the link below. We'll get back to you within 24 hours.

Gift Ideas for Customers and Employees

Holiday Gift Ideas for Customers and Employees

It’s June, so you’re probably not thinking about holiday gifts for your customers and employees… yet. However, if you don’t think about it soon, it may be too late. Please Plan Ahead (Seriously, we are begging you!) If ever there was a time for planning ahead—it’s STILL now! In the promotional product industry, waiting until


Navigating the Future of SEO

The digital marketing landscape is shaped by ever-changing algorithms and search engine updates, particularly by Google. With the recent Google Core update (March 2024), some websites experienced a decline in their rankings, while others saw a surge in traffic. The reason behind these shifts? Google’s emphasis on authenticity, originality, and high-quality content. To succeed in


An Award-Winning Promotional Product

RUSTY’s Famous Hot Sauce isn’t just a condiment—it’s a marketing marvel that has stood the test of time. Trade show attendees actively seek out the MATCOR booth, eager to engage with the brand and grab their bottle of hot sauce. This unique use of promotional giveaways, supplied by RUNMARK, was recently honored with the Best


Protect Your Team with Branded Safety Gear

As Safety Week approaches, we’re not just acknowledging the importance of workplace safety; we’re empowering businesses like yours to prioritize the well-being of your team with our range of branded safety gear. Safety Week is a vital reminder that investing in the safety of your employees isn’t just responsible—it’s essential. Whether your team works in

Unlock Your

10% Discount

Sign up now to receive 10% off your next SWAG order!