Shipping Policy

All orders are shipped UPS Ground unless upgraded arrangements have been made.

Shipping is a service we arrange in addition to your order from us but is purchased from UPS. Once the package is turned over to UPS, ownership transfers to the buyer.

We are not responsible for incorrect shipping addresses, misdeliveries, forwarding service errors, weather-related delays, or damages.

If your shipment is lost or damaged in transit, you are responsible for filing a claim at File a UPS Claim.

Residential deliveries are available, however, RUNMARK will NOT be responsible for lost or stolen packages. There will be NO EXCEPTIONS.


All packages shipped by UPS with a value up to $100 are covered by UPS’s maximum liability insurance.

Additional insurance on orders with a replacement cost above and beyond $100 is available for an additional premium and can be quoted with your estimate. Insurance must be purchased upon order submission and can not be added later.

Customer Responsibilities

  1. Carefully and completely review all order details. Confirm the delivery address is correct on your estimate. If there are any discrepancies please notify us immediately.
  2. Incorrect orders or defective items received must be reported within 48 hours of delivery. Custom imprinted items received in good condition are not returnable.

RUNMARK is your proven outsourced marketing department. We offer a wide range of marketing services and promotional products to help your company get noticed and grow, all backed by 30 years of marketing experience. For assistance, please complete our web form or give us a call at 844-545-3481. We are happy to help!

Get Marketing Help Now.

Give us a call at 844-545-3481 or complete the form at the link below. We'll get back to you within 24 hours.

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